Payment Terms:

At Namo Holidays, we strive to provide exceptional travel experiences that meet and exceed our customers' expectations. We understand that plans may change, and we're committed to offering a transparent and fair refund policy to accommodate various situations. Please take a moment to review our refund policy outlined below:

Voluntary / Involuntary Cancellations:

• If you decide to cancel your booking for any reason, the eligibility for a refund and the amount will depend on the type of booking, timing of the cancellation, and any applicable third-party supplier terms.
• If Namo Holidays is unable to fulfill your booking due to unforeseen circumstances—such as changes in transportation, accommodation, or other force majeure—you may be offered suitable alternatives. If none are acceptable, a refund may be provided based on the situation.

Refunds (if applicable):

• To request a refund, please contact our customer service team at info@namoholidays.com or call +91-80913 52447, mentioning your booking reference and reason for cancellation.
• Eligible refunds will be processed through the original method of payment. Please allow 10–15 business days for the amount to reflect in your account.

Non-Refundable Items:

• Certain services such as airline tickets, event passes, or promotional bookings may be marked as non-refundable. These will be clearly communicated at the time of booking.

Changes to Itinerary:

• Requests for changes to your travel itinerary may incur additional charges. Please get in touch with our support team to understand the applicable fees or rescheduling policies.

Travel Insurance:

• We strongly recommend purchasing travel insurance to protect yourself from losses due to cancellations, medical emergencies, or unforeseen disruptions during your journey.